For players 21 and above only

ak996's Responsible Gaming
Commitment & Protection

ak996 believes online gaming should be enjoyable — free from stress and safe. Our protection tools and support team are always here for you.

Our Commitment

Welcome to the ak996 platform. We believe online gaming is a form of entertainment — it should never be a source of financial pressure or personal problems. Responsible gaming principles are a core part of ak996's foundation. We place the highest priority on every player's safety, mental wellbeing, and financial security.

Only individuals aged 21 or older may play on our platform. We take active steps to prevent access by minors. If you feel that gaming is affecting your life, please use our support tools and contact our support team.

Remember — gambling is not a source of income. Every bet is an entertainment expense. Only wager money that, if lost, would have no impact on your daily life. At ak996, we want you to always be happy and safe.

Our Protection Tools

ak996 helps you stay in control of your gaming. Use the tools below to keep your gaming experience healthy and enjoyable.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. Increasing the limit requires a 24-hour delay. This keeps you in full control of your budget.

Loss Limit

Set a maximum amount you are allowed to lose within a given period. Once the limit is reached, your ability to place bets is automatically suspended. This protects you from significant financial losses.

Time-Out

Decide in advance how many hours per day you want to play. After the set time, your account session will close automatically. This makes it easier to reduce the tendency to play too much.

Self-Exclusion

If you feel you need a break from gaming, close your account completely for a set period. Self-exclusion can be activated for any duration from 7 days to 5 years. Your account cannot be reopened during the self-exclusion period.

Reality Check Notifications

Activate pop-up notifications at regular intervals to remind you how long you have been playing. These reminders help you stay aware and keep track of time while enjoying your entertainment.

Account History

View a complete history of your deposits, withdrawals, and bets at any time. Staying aware of your gaming patterns makes it easier to catch yourself before playing too much.

Warning Signs of a Problem

Review your gaming habits regularly. If any of the following apply to you, please seek help.

You keep placing larger bets to try to recover money you have lost.
You are prioritising gaming over family, friends, or work.
You are betting with money meant for bills, food, or other essential expenses.
You want to stop playing but cannot bring yourself to do so.
You are hiding information about your gaming from family or friends.
You are taking out loans or borrowing money from others to fund your gaming.
You feel irritable, restless, or frustrated when you are not playing.
You are unable to concentrate on work, studies, or daily tasks.

Core Principles of Responsible Gaming

Follow these core principles for a safe and enjoyable experience at ak996:

  • Only play with money that, if lost, will not affect your financial situation.
  • Set a daily or weekly budget before you start playing and stick to it.
  • Do not place bets when you are stressed, depressed, or under the influence of alcohol.
  • View gaming as entertainment, not as a way to earn money.
  • Take regular breaks — stepping away for a few hours helps clear your mind and make better decisions.
  • Spend time with family and friends and keep up with your other hobbies and interests.
  • Make sure minors cannot access your account.

21+ Age Limit and Protection of Minors

ak996 follows a strict age verification process. No deposits or withdrawals can be made until account registration and verification are complete. No one under the age of 21 may use this platform.

If children or teenagers are present in your home, make sure they do not know your login details. Use device locks and make it a habit to log out. Internet filtering software can be used to prevent minors from accessing sites of this kind.

If you suspect that a minor you know is using ak996, notify our support team immediately. We will act promptly.

For players aged 21 and above only

Support & Contact

If you are experiencing difficulties, do not struggle alone. ak996's support team and professional organisations are always here for you.

24/7 Live Chat Support

Contact us via live chat at any time of day or night. Our support team is ready to assist you in both Bengali and English. Requests for deposit limits, self-exclusion, or temporary account suspension can also be made through live chat.

Email Support

For any questions or requests related to responsible gaming, email us at [email protected] — we respond as quickly as possible. Requests for self-exclusion or account closure can also be submitted by email. Support is available in both Bengali and English.

How to Activate Self-Exclusion

If you decide you need a break from gaming, you can activate self-exclusion in any of the following ways:

  • Go to your account settings and activate self-exclusion from the "Responsible Gaming" section.
  • Request self-exclusion directly from our support team via live chat.
  • Send a request to [email protected] by email, stating the duration of self-exclusion you want.
  • Once self-exclusion is in effect, it will not be possible to reopen your account before the set period has ended.

Common FAQs

Only individuals aged 21 or older may open an account and play at ak996. Age verification documents must be submitted during account verification. Participation by minors is strictly prohibited.

Log in to your account and go to the "Responsible Gaming" section under Settings. There you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing a limit is subject to a delay, giving you time to reconsider.

Yes. When you activate self-exclusion, you will be able to withdraw any remaining balance in your account. Please contact our support team to arrange this — via live chat or by emailing [email protected]. We will assist you through the entire process.

Using the time-out tool, you can set a specific time limit for your sessions. Once the set time has passed, you will be automatically logged out or shown a warning. This helps you take mental breaks and build healthy gaming habits without spending too long playing.

If you are concerned that a family member has a gambling problem, please contact us at [email protected]. We can help review the account in question. Using parental controls and internet filtering software on your own devices will prevent other household members from accessing this site.

In addition to ak996's live chat and support team, mental health professionals and counselling services are available in Bangladesh. Contact your local hospital or mental health centre. Seeking professional help is a sign of strength, not weakness. Talk openly with family and friends as well.

Play Safe and Enjoy — Welcome to ak996

Play responsibly and enjoy the entertainment. Our games, cricket betting, and casino — everything is waiting for you safely.

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