ak996's Privacy Policy

1 Introduction & Scope of Policy

ak996 (hereinafter referred to as "we", "our", or "the platform") operates a trusted online entertainment platform for users in Bangladesh. Protecting the privacy of your personal information is one of our foremost responsibilities.

This privacy policy ("Policy") applies to the ak996.bar website and all related services. By using this platform, you are being informed of the terms set out in this policy and are giving your consent to the processing of your information.

This policy applies to:

• All registered members of ak996.bar;
• All visitors browsing the platform;
• Anyone who contacts our support service;
• Participants in our promotional activities.

We manage your information in accordance with all applicable data protection regulations and international best practices.

2 What Information We Collect

ak996 collects and processes various types of information. Details are provided below under different categories:

2.1 Identity & Contact Information

• Full name and username;
• Email address and phone number;
• Date of birth (for age verification);
• Current address and nationality;
• National ID card or passport number (for identity verification).

2.2 Financial Information

• Transaction history (deposits and withdrawals);
• Mobile banking numbers (bKash, Nagad, Rocket, Upay);
• Bank account details (for bank transfers where applicable);
• Deposit amounts, times, and methods.

2.3 Activity & Technical Information

• IP address and device identifiers;
• Browser type and operating system;
• Login time and location information;
• Gaming history and activity logs;
• Information obtained from cookies and similar tracking technologies.

2.4 Communication Information

• Records of live chat or email communications with our support team;
• Content of complaints and reviews;
• Information provided in surveys or feedback.

3 How We Collect Information

We collect information through the following methods:

3.1 Direct Collection

You provide information directly when you create an account on the ak996 platform, submit identity verification documents, carry out financial transactions, or contact our support team. Information you provide is always given voluntarily and knowingly.

3.2 Automatic Collection

Technical information is collected automatically when you browse our website or play games. This includes cookies, web beacons, and similar technologies.

3.3 Collection from Third Parties

Some information may be collected through identity verification services, payment processors, and fraud prevention agencies. This information is used solely to ensure the security and legitimacy of your account.

4 Purpose of Using Information

ak996 uses collected information only for the following legitimate purposes:

• Account management: For registration, login, identity verification, and account security;
• Service delivery: For game access, processing financial transactions, and managing bonus programs;
• Ensuring security: To prevent fraud, money laundering, and illegal activities;
• Customer support: To resolve your complaints and queries; the support team provides service 24/7 in both Bengali and English;
• Responsible gaming: To protect users by identifying unusual gaming behavior;
• Legal compliance: To comply with applicable laws and regulations;
• Service improvement: To analyze and enhance the user experience;
• Communications: To provide important account updates, security notifications, and information about service changes.

We never sell your information to advertisers or share it with third parties for marketing purposes without your consent.

5 Data Storage & Security

5.1 Retention Period

Your information will be retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period due to regulatory and legal obligations.

5.2 Technical Security Measures

ak996 uses industry-standard security measures to protect your information:

• SSL encryption: All data transfers are secured with high-grade SSL/TLS encryption;
• Data encryption: Stored sensitive information is kept in an encrypted state;
• Access controls: Only authorized staff have access to specific information;
• Regular security audits: Regular audits are conducted to identify and address potential vulnerabilities;
• Firewall & monitoring: Round-the-clock system monitoring to prevent unauthorized access.

5.3 Incident Response

In the event of a data security breach, we commit to notifying affected users in a timely manner and taking the necessary remedial steps.

6 Sharing Information with Third Parties

ak996 may share information with third parties only in the following limited circumstances:

6.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay and associated banking partners), identity verification agencies, and technology service providers are given limited access only to the information necessary to perform specific services. They are contractually obligated to maintain data confidentiality.

6.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government agencies, or applicable law. In such cases, we will provide only the information legally required.

6.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant party; however, the new party will be obligated to maintain the same or higher privacy standards.

6.4 Prohibited Sharing

ak996 will never sell or transfer your information to third parties for advertising agencies, data brokers, or any other commercial purpose.

7 Cookies & Tracking Technologies

7.1 Types of Cookies

ak996 uses the following types of cookies:

• Essential cookies: For login sessions, security tokens, and core platform functionality — these cannot be disabled;
• Functional cookies: For language preferences, layout settings, and personalized experiences;
• Analytics cookies: For analyzing website usage statistics and improving services;
• Security cookies: For detecting fraudulent activity and unauthorized access.

7.2 Cookie Controls

Cookies other than essential cookies can be controlled or disabled from your browser settings. However, disabling certain cookies may limit specific platform functionality.

7.3 Third-Party Tracking

Game providers integrated into our platform (such as PG Soft, Pragmatic Play, JILI, Spribe) follow their own privacy practices. The data policies of these providers can be found on their respective websites.

8 Your Rights

As a user of ak996, you have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you. Upon request, we will provide a copy;
• Right to rectification: You have the right to request correction of inaccurate or incomplete information;
• Right to erasure: In certain circumstances, you may request that your information be deleted; however, information retained due to legal obligations is exempt from this;
• Right to restrict processing: You may request that the processing of your information be restricted for specific reasons;
• Right to data portability: You have the right to receive your information in a structured, commonly used format;
• Right to object: You have the right to object to marketing communications or automated decision-making.

To exercise these rights, please contact our support team. We will endeavor to respond as promptly as possible after receiving your request.

9 Privacy of Minors

ak996 is an adults-only platform and is intended solely for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at registration. If we become aware that someone under the age of 21 has created an account, that account will be closed immediately and all associated information will be deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

10 Changes to the Policy

ak996 may update this privacy policy from time to time. The "Last Updated" date at the top of the page will change to reflect any updates.

In the case of significant changes, we will:

• We will display a clear notice on the platform;
• We will notify registered users by email;
• We will give users sufficient time before the changes take effect.

If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the updated policy. If you do not agree, you may request to close your account.

11 Contact

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact us:

You can also find more information about your rights and protections on our About Us page and Responsible Gaming page. For any legal questions, please review our Terms & Conditions.